Contact our team
Need a hand? Our support team in Canada is ready to help with questions, account-related issues, technical concerns, or general feedback. You can reach us by live chat for quick answers, email for account and payments queries, or phone for urgent assistance. We aim to resolve most requests promptly and guide you through verification, deposits, withdrawals, or site features. Agents can assist in English and French where available.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat & email (response within minutes) |
| General enquiries | [email protected] - general & billing (24-hour email response) |
| Affiliate enquiries | [email protected] - partnerships & media (Mon-Fri replies) |
| Phone | +1 416 753 4928 - voice support (Mon-Sun, 09:00-01:00 ET) |
| Working hours | Live chat: 09:00-01:00 ET - Email support: Mon-Fri, 09:00-21:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or whenever you need to send documents or explanations. Please use a clear subject line and include your account ID and up-to-date contact details so we can process your request without delay. Providing complete information speeds up our response time.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Simple questions received via live chat or email are often handled quickly, while more complex issues, such as account investigations or KYC checks, can take longer depending on their nature. We appreciate your patience and will keep you updated throughout the process.
Feedback
Your feedback matters to us. Please share suggestions, ideas or any issues you encounter on the site so we can make improvements. Every submission is reviewed carefully by our team and used to refine features, promotions and the overall user experience. Thanks for helping us keep the casino safe, fair and easy to use for players across Canada.