Privacy and Data Policy

This Privacy Policy explains how Royal Planet collects, uses, stores, and protects the personal information you provide when you register, play, deposit, or otherwise interact with our online casino services in Canada. We are committed to protecting your privacy and to handling your information transparently and responsibly.

Types of data we collect

We gather a range of information to operate accounts, process payments, and keep the service secure. Collected data falls into three main groups: personal data, technical data, and transactional data.

Personal data

Personal data includes name, date of birth, address, email, phone number, government ID and other documents you provide for identity verification (KYC). We also collect account credentials and communication preferences.

Technical data

Technical data covers IP addresses, device identifiers, browser type, operating system, language settings, and connection information. We use these details to improve site performance, detect suspicious activity, and maintain compatibility with devices commonly used in Canada.

Transactional data

Transactional data refers to deposit and withdrawal records, payment method details, game play history, wager amounts, wins and losses, and records of interactions with our customer support team. Payment card numbers are processed by our payment partners and are not retained on our systems except as needed for compliance.

How we use your information

We use collected information to create and maintain your account, verify your identity, process payments, prevent fraud, comply with legal obligations, and provide customer support. Data is also used for internal analytics, security monitoring, and to improve service reliability. We do not use your information for purposes you have not consented to unless required by law.

Data protection practices

We protect personal information using standard technical and organizational measures such as encryption, access controls, and secure servers. Access to personal data is limited to employees and service providers who require it to perform their job functions. We regularly review our security practices and update them as needed to address new risks.

Cookies and tracking technologies

We and our third-party partners use cookies, web beacons, and similar technologies for session management, analytics, fraud prevention, and personalised content. You can manage cookie preferences through your browser settings or via our cookie controls when available. Disabling certain cookies may affect site functionality.

Information sharing and third parties

We may share personal information with payment processors, identity verification providers, analytics services, and other trusted third parties who assist in delivering our services. We require these parties to protect your data and limit use to the purposes we specify. We may also disclose information when required by law or to prevent fraud.

User rights and choices

Canadian users have rights to access, correct, or request deletion of their personal information where applicable. You can update account details in your profile or contact us for assistance. We will respond to reasonable requests to exercise these rights in accordance with applicable laws.

Access, correction, and deletion

To request access to, correction of, or deletion of your personal data, contact our support team at [email protected]. We will verify your identity before fulfilling requests and will retain certain information as required for legal or regulatory purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you by email. Continued use of our services after changes indicates acceptance of the updated policy.