Responsible Gambling
At Royal Planet we take responsible gambling seriously. We want play to stay fun and under your control, so we provide tools, information and access to support to help you manage your activity. If you ever feel that gambling is affecting your life, please use the controls below or get in touch with support to discuss options for limits or account breaks.
Our player protection principles
We promote safe play by encouraging informed decisions, offering clear self‑control tools and respecting privacy during any intervention. We use a risk‑based approach to identify accounts that may need additional review and we will proactively contact players showing signs of harm to offer guidance and support options.
Activity-control tools
Deposit limits
You can set personal deposit limits to control how much you add to your account. Limits are available on a daily, weekly or monthly basis and can be adjusted in your account settings or by contacting our support team.
Loss limits and wager limits
Loss limits help prevent large short-term losses by capping how much you can lose over a set period. Wager limits restrict the amount you can stake on individual bets or rounds. Both types of limits can be applied to your account on request.
Time limits and reality checks
Session reminders are available to prompt regular breaks and show how long you have been active. You can also set mandatory session time limits to encourage pauses during play.
Account breaks and self-exclusion
If you need a break from gambling you can request a temporary timeout from 24 hours up to several weeks. For longer-term protection we offer self-exclusion options for periods such as 6 months, 12 months or indefinitely. During self-exclusion deposits and gameplay are blocked and account access is restricted.
Recognizing problematic behaviour
- Spending more time or money than intended
- Neglecting work, study or family responsibilities
- Chasing losses to try to recover money
- Borrowing or selling items to gamble
- Feeling anxious, stressed or unable to stop
Tips for maintaining control
- Set realistic deposit and session limits before you start
- Use reality checks and take regular breaks
- Only gamble with money you can afford to lose
- Avoid gambling when upset or under the influence
- Talk to someone you trust if gambling is causing worry
Professional help and support organisations
If you need further help, consider contacting Gamblers Anonymous or Gambling Therapy for confidential support and online counselling. You can also reach out to provincial problem‑gambling helplines or local health services for advice and referral to treatment programs. If you want us to apply limits or self-exclusion to your account, contact support and we will assist you promptly.