User Terms and Conditions
These Terms and Conditions describe the rules that govern your use of Royal Planet’s online casino services in Canada. They set out the legal relationship between you and us, and explain account responsibilities, eligibility, payments, promotions, dispute handling, and how we may update these terms. By creating and using an account you agree to comply with these terms and any other policies we publish on the site.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Keep your username and password confidential and notify us immediately if you suspect unauthorised access. Only one account is permitted per person, household, device and payment method unless we explicitly agree otherwise. We may require documents to verify identity and address before processing withdrawals or when risk checks are triggered.
We may suspend, limit or close accounts where there is suspected fraud, chargebacks, bonus abuse, or if you provide false information. Balances on closed accounts may be withheld pending investigation. Dormant accounts may be subject to inactivity actions as set out in our account policy.
Eligibility requirements
To register and play you must meet the legal age in your province or territory (minimum 18, or higher where local law requires) and be located in a jurisdiction where our services are permitted. Residents of restricted territories listed in our full T&Cs are not eligible to register. By opening an account you confirm you meet these requirements and will not attempt to conceal your location.
Acceptable platform use
Use of the site must be lawful and honest. Prohibited conduct includes attempting to circumvent technical controls, using bots or automated tools, colluding to exploit games, laundering money, or making fraudulent transactions. Sharing accounts or allowing third parties to play on your account is not permitted. We will restrict access and may retain funds where misuse is suspected.
General bonus and promotion rules
Promotions are subject to specific terms which form part of these T&Cs. Bonus amounts, free spins and other offers may carry wagering requirements and game contribution rules. Wagering requirements commonly fall within a range and vary by promotion. Some games may contribute partially or be excluded from bonus play. Bonuses and free spins have expiry periods and maximum bet limits while a bonus is active. We may void or recover bonuses and winnings if we reasonably suspect abuse.
Deposits and withdrawals
Verification and processing
We support a range of secure payment methods, including major cards, Interac and select e-wallets and cryptocurrencies. A minimum deposit may apply (for example CA$25 for some methods). Withdrawals are subject to verification checks and may not be processed until identification and payment method documents are provided. Withdrawal requests are reviewed before payment; processing times vary depending on method and verification stage.
Limits and holds
Minimum and maximum withdrawal limits apply and may vary by payment method and VIP level. We do not charge withdrawal fees in most cases, but third parties or banks may apply charges. We may place holds on funds where required for investigation, compliance checks or to resolve disputes.
Dispute resolution
If you have a complaint contact our support team with full details and any supporting documents. We will investigate and respond through the usual channels. If a dispute remains unresolved you may request escalation for further review. Decisions will be made in accordance with these T&Cs and applicable law.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to active account holders. Continued use of the service after changes are posted constitutes acceptance of the revised terms, so please review the T&Cs regularly.